Shipping policy

Domestic deliveries in:

  •  Contiguous United States. We do not deliver to Alaska and Hawaii.
  •  Canada

We do not charge shipping costs for orders over $150.

Shipping charges for spend under $150 are dependent on price.

At this time we do not deliver outside of North America. 

Items that do not have duties and customs clearance fees included in the cost at checkout will state so in the the items description detail page. 

Shipping method/ courier and shipping cut off times may vary, depending on the courier delivery service chosen by the manufacturer of the item. Most common are UPS, USPS, FedEX, Canada Post, DHL.

Orders are processed Monday through Friday and are processed the same day up until 2:00 pm. Most items depart within 5 business days. Standard shipping times are approximately averaging 3-9 days on most items from date of departure. During the Christmas and Easter rush these timelines are not applicable as shipper delays are out of our control.  

See exceptions below.

"PRE ORDER" Items:  

 Items that are custom made vary in shipping time from approximately 30-60       days, depending on item intricacy and location of departure. These items are indicated by a "PRE ORDER" button on the items description detail page.

 

Order Confirmation, Updates and Tracking 

Please ensure you provide an accurate email address to ensure you receive your order updates with tracking and order number. As well, please check spam or junk folders. 

Please reach out to Support@Oliverruffus.com with any questions. Please include your order number.

If you did not receive an order confirmation at time of order, please ensure the email address provided was accurate.

Missing Shipment

Finding a missing package that shows as delivered.

1. Make sure the shipping address provided was correct.
We deliver packages and mail items as addressed and will make every attempt to correct any addressing issues. However, we can’t correct an address on a package once it has been mailed.

2. Look around the delivery location for your package

If you can’t find your delivery at your door, check the following locations:

Delivery location Where to look
House
  • Around your property. The delivery person might have left the package in a secure location or left a Delivery Notice Card.
  • Check with everyone in the household. Someone else may have received or retrieved the package.
  • Review tracking details to see if someone signed for your package. If they did, see if it matches anyone in the household.
Apartment building
  • Your individual mailbox
  • Parcel locker (we leave a key in your mailbox)
  • Security desk
  • Building superintendent or concierge
Business
  • Mailroom
  • Front desk or security
  • Courier service or a third-party
Community mailbox
  • Your individual mailbox 
  • Parcel compartment (we leave a key in your mailbox)
Large institution (for example, a university)

The mailroom. This is our final point of delivery. Some time may pass before the mailroom delivers the package to you (or will tell you to pick it up).
Safe drop

A safe location on the property. Check around to find the package. Check with other members of the household, as they may have taken the package into the house.

 


If you are still unable to locate the package after completing the above checks, please reach out to support@oliverruffus.com. Please be sure to include your order number and the tracking number of the shipment that is missing. 

Please reach out to us within 5 days of the item being marked delivered so may promptly do our best to assist. 

Â